Legal
Terms & Conditions
Last updated: 30 June 2026
1. About us
These terms govern your use of the Scrubbr website and cleaning services. By submitting a booking request, you agree to these terms. Scrubbr is a marketplace connecting customers with independent cleaning operatives in South West London. Contact: help@scrubbr.co.uk.
2. Booking process
Submitting a booking request on our website is not a confirmed booking. A booking is only confirmed once we contact you to agree the date, time, and access arrangements. We reserve the right to decline any booking request.
Prices shown on the website are estimates based on property size. The final price will be confirmed before the clean takes place.
3. Payment
Payment is due before or at the time of the clean, as agreed with us. We accept bank transfer and card payment. We do not accept cash on the day without prior agreement.
Discount codes (e.g. FIRST15, EMAIL25) are valid for one use per customer on the first booking only, and cannot be combined with other offers or applied retrospectively.
4. Cancellation and rescheduling
- Cancellations made more than 48 hours before the scheduled clean: no charge.
- Cancellations made 24–48 hours before: a cancellation fee of up to 25% of the booking value may apply.
- Cancellations made less than 24 hours before, or no-shows: a cancellation fee of up to 50% of the booking value may apply.
To cancel or reschedule, contact us at help@scrubbr.co.uk or 0203 916 5472.
5. Access to the property
You are responsible for ensuring safe access to the property at the agreed time. If our operative cannot access the property through no fault of theirs, a call-out fee may be charged. The property must be safe and suitable for cleaning. We reserve the right to refuse or stop a clean if conditions are deemed unsafe.
6. Deposit-back guarantee
Our deposit-back guarantee applies to end-of-tenancy cleans only, and is subject to the following conditions:
- A written cleaning complaint must be raised by your landlord or letting agent within 48 hours of your check-out inspection.
- The complaint must relate to areas within the scope of your original booking.
- The property must not have been re-occupied or accessed by third parties after our clean.
- You must contact us at help@scrubbr.co.uk with evidence of the complaint.
We will not offer a free return visit where: access was not provided at the time of the original clean; damage or issues arose from circumstances outside our control; or the complaint is raised after the 48-hour window.
7. Liability
All cleaning operatives are independently contracted, DBS-checked, and fully insured with public liability cover. In the event of accidental damage, you must notify us in writing within 48 hours of the clean. We will liaise with the operative and their insurer. Our liability is limited to the value of the original booking.
We are not liable for: pre-existing damage; damage caused by substandard fittings or fixtures; loss of earnings or consequential losses; or damage reported more than 48 hours after the clean.
8. Complaints
If you are dissatisfied with any aspect of our service, contact us at help@scrubbr.co.uk within 48 hours. We will acknowledge your complaint within 2 working days and aim to resolve it within 7 working days.
9. Intellectual property
All content on this website — including text, images, logos, and design — is owned by or licensed to Scrubbr and may not be reproduced without our written permission.
10. Governing law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Changes to these terms
We may update these terms at any time. Continued use of our services after any change constitutes acceptance of the new terms. The current version is always available at scrubbr.co.uk/terms.