Privacy Policy

1. Who we are

Scrubbr ("we", "us", "our") is a cleaning services marketplace operating in South West London. Our registered email address is help@scrubbr.co.uk.

We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What data we collect

We collect the following personal data when you use our website or services:

• Contact details: name, email address, phone number
• Property details: address and postcode of the property to be cleaned
• Booking information: service type, preferred date, special instructions
• Account data: if you create an account, we store authentication data via Clerk (our identity provider)
• Marketing preferences: email address if you subscribe to our newsletter
• Technical data: IP address, browser type, pages visited (via standard web server logs)

We do not collect or store payment card details. Payments are processed by a third-party provider.

3. How we use your data

We use your personal data to:

• Process and confirm your booking
• Contact you to arrange access and confirm cleaning details
• Send you booking confirmation and follow-up communications
• Send promotional offers and discount codes if you have opted in
• Improve our service and website experience
• Comply with legal obligations

4. Legal basis for processing

• Contract performance: to fulfil your booking
• Legitimate interests: to operate and improve our business
• Consent: for marketing emails (you can withdraw consent at any time)
• Legal obligation: where required by law

5. Who we share your data with

We share the minimum necessary data with:

• Cleaning operatives assigned to your booking (name, address, contact number, and instructions only)
• Clerk — our identity and authentication provider. See Clerk's Privacy Policy
• Email providers used to send booking confirmations and notifications

We do not sell your personal data to third parties.

6. Data retention

We retain booking records for up to 7 years for accounting and legal purposes. Marketing data is retained until you unsubscribe. Account data is retained until you request deletion.

7. Cookies

Our website uses essential cookies required for the site to function (e.g. session management and authentication). We also use a localStorage key (scrubbrPopup) to remember whether you have seen our newsletter popup.

We do not use third-party advertising cookies or tracking pixels.

8. Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate data
• Erase your data ("right to be forgotten")
• Restrict processing in certain circumstances
• Portability — receive your data in a machine-readable format
• Object to processing based on legitimate interests
• Withdraw consent for marketing at any time

To exercise any of these rights, email help@scrubbr.co.uk. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Data security

We take reasonable technical and organisational measures to protect your data from unauthorised access, loss, or disclosure. Our website uses HTTPS encryption for all data in transit. Authentication is handled by Clerk, which is SOC 2 certified.

10. Changes to this policy

We may update this policy from time to time. Significant changes will be communicated by email or a notice on our website. The date at the top of this page shows when it was last revised.

11. Contact us

For any privacy-related queries, contact us at help@scrubbr.co.uk or call 0203 916 5472.